SOPs
for Scalable Growth
Operational clarity is what separates growth from chaos.
Build the systems that
protect quality and
give you your time back.
I create deeply detailed
Standard Operating Procedures (SOPs) by role, so your team knows exactly what
great looks like and your business
can grow with less dependence on you.
Designed for founders, CEOs, and COOs who want ease, consistency, and scalable growth.
If this feels
familiar, you are
not alone
Your team is doing their best, but delivery is inconsistent.
You are answering the same questions again and again.
Training takes too long, and quality depends on who is teaching.
Processes live in people’s heads, which means execution can feel unreliable.
Growth feels more challenging than it should.
You do not need more hustle.
You need clear, documented systems that create ease, consistency, and growth.
Most Teams Start Here
Most teams start with the role that is creating the biggest bottleneck.
Common starting points include…
If you are not sure where to start, I will help you choose
the role that will create the biggest immediate relief.
What You Get
This is customized to your business and roles, but every SOP build includes:
A clear, detailed SOP document for each role we document
Checklists, templates, and scripts wherever they reduce errors and save time
Role clarity, including what success looks like and what “done” means
A simple organization system so the SOPs are easy to find and easy to use
Ownership and upkeep plan, so each SOP has a clear owner and is easy to keep updated
Each SOP is designed to be usable, not just documented.
Depending on the role, SOPs may include scripts, decision points,
screenshots, quality checks, and “what to do when” scenarios "
so your team feels confident even when things are not perfectly standard.
Optional add on: training videos for the SOPs, so onboarding becomes faster and more consistent.
Why Role-Based SOPs Work
SOPs are most effective when they are built by role, because every role has multiple responsibilities and multiple moments where consistency matters.
You can hire me to build SOPs for one role or several roles, depending on what will create the biggest relief and lift in your business first.
The Results You Can Expect
When SOPs are done well, they create:
Faster onboarding, with less burden on your seasoned team
Fewer mistakes and fewer dropped balls
A more consistent, high-quality experience for the people you serve
Less rework, less confusion, and fewer interruptions
More scalable growth, because your energy stops leaking into repeated explanations
More confidence, because your team has a place to reference when they forget a detail
This is how you protect quality while also getting time back.
I’ll follow up with a few quick questions to confirm fit and scope.
I take on a limited number of SOP builds at a time to keep the work deep and high quality.
How It Works
We identify the role or roles that will create the biggest immediate impact, and we clarify what success looks like.
We gather what I need through a mix of interviews, observation or shadowing (remote or onsite), Loom style walkthroughs, and review of existing documents.
I draft the SOPs, plus checklists and templates where appropriate.
Your internal role owner reviews for accuracy, and we tighten language, so it’s crystal clear and easy to follow.
You receive a clean, organized SOP library in Google Docs, ready to use for training and day to day reference.
Optional: a pilot and refine period, where the SOP is used in real time
and we adjust based on what your team learns.
A Note On
My Experience
I built, scaled, and sold a high touch professional services company, and documented systems played a huge role in making that possible.
For example, I documented SOPs for client intake, therapist onboarding, and day-to-day operations so new team members could be trained quickly, consistently, and with minimal time from senior staff. The result was a more consistent client experience and far less reliance on memory.
I am not interested in generic SOPs.
I build the kind that actually get used,
because they are clear, detailed, and realistic.
Who This Is For
This is a great fit if you are:
A founder, CEO, or COO who wants the business to scale without constant dependence on you
A team that values consistency and quality
A company ready to turn tribal knowledge into clear documentation
A business that wants onboarding and training to be faster and more effective
Not a fit if:
You want a generic template you can download and fill in
You are not willing to have the role owner participate in review and refinement
You want someone to manage long term adoption inside your team (I can refer you if needed)
Frequently Asked Questions
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It depends on role complexity and how much is already defined. Once the capture phase is complete, drafting typically takes several focused days per role.
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It depends on the role and scope. Some roles need a small set of core SOPs, and others need a full library. We will clarify this during scope.
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Both. We will choose what makes capture fastest and most accurate.
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That is completely fine. I can build from scratch through interviews, observation, and walkthroughs.
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Yes. You are sharing real internal operations, and I treat that with care and discretion.
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The core engagement is SOP creation and handoff. If you want adoption support, I can connect you with a coach who specializes in rollout and implementation.
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Default delivery is Google Docs. If you want them migrated into your platform, that can be added.
Let’s Build the Systems
That Support Your Growth
You’ve built the business.
Now let’s build the systems that protect quality and give you your time back.
If you’re ready to create operational clarity that makes growth feel easier,
more consistent, and less dependent on a few key people, I’d be honored to support you.